Shipping Information



HAY Delivered

Our shipping methods are determined by type of item. Smaller items tend to ship FedEx, and most furniture ships Threshold Delivery and the larger sofas ship full-service In-Home Delivery, which includes placement in your room of choice, assembly and removal of all packaging. If your order includes an item being shipped FedEx as well as an item being shipped via Threshold or In-Home Delivery, the FedEx charges are in addition to the Threshold or In-Home charges. Your Cart will reflect the delivery options available for your order.


We ship to addresses within the United States, Canada and Puerto Rico; some limitations apply. In addition, we can ship to a domestic freight forwarder of your choosing for delivery overseas. We cannot ship to hotels, P.O. boxes or APO (Army Post Office), FPO (Fleet Post Office) or DPO (Diplomatic Post Office) destinations. Please visit a HAY Store, call 833-849-3025 or email Customer Service at service@HAYus.com for more information.


Delivery within the contiguous United States

An order is defined as one shipping method selected for delivery to one address. Order value is calculated before tax. For items that are on sale or discounted, the order value is calculated using the original price.


Local and National shipping areas are determined by proximity to one of our shipping centers.


If the delivery location is an island, there will be an additional $150 charge to Threshold and In-Home Deliveries.



SHIPPING METHOD RATE MAX CHARGE, REGARDLESS OF ORDER SIZE
FedEx 10% of order value $299
FedEx, Signature Required 10% of order value + $20 $299 + $20
Threshold Delivery 10% of order value $299
In-Home Delivery, Local (within 75 miles) $299 per trip $299
In-Home Delivery, National (more than 75 miles) $399 per trip $399
In-Home Delivery, Time-Specific, Local (within 75 miles) $399 per trip $399
In-Home Delivery, Time-Specific, National (more than 75 miles) $499 per trip $499

Delivery to Alaska, Hawaii or Puerto Rico

An order is defined as one shipping method selected for delivery to one address. Order value is calculated before tax. For items that are on sale or discounted, the order value is calculated using the original price.


If the delivery location is an island, there will be an additional $150 charge to Threshold and In-Home Deliveries.



SHIPPING METHOD RATE MAX CHARGE, REGARDLESS OF ORDER SIZE
FedEx 12$ of order value $499
FedEx, Signature Required 12% of order value + $20 $499 + $20
Threshold Delivery 12% of order value $499
In-Home Delivery $899 per trip $899
In-Home Delivery, Time-Specific $999 per trip $999

Delivery to Canada

An order is defined as one shipping method selected for delivery to one address. Order value is calculated before tax. For items that are on sale or discounted, the order value is calculated using the original price.


Local and National shipping areas are determined by proximity to one of our shipping centers.


If the delivery location is an island, there will be an additional $150 charge to Threshold and In-Home Deliveries.



SHIPPING METHOD RATE MAX CHARGE, REGARDLESS OF ORDER SIZE
FedEx 12% of order value $399
FedEx, Signature Required 12% of order value + $20 $399 + $20
Threshold Delivery 12% of order value $399
In-Home Delivery, Local (within 25 miles) $399 per trip $299
In-Home Delivery, National (more than 25 miles) $499 per trip $399
In-Home Delivery, Time-Specific, Local (within 25 miles) $499 per trip $499
In-Home Delivery, Time-Specific, National (more than 25 miles) $599 per trip $599

Shipping Methods



What shipping methods do you offer?

Our shipping methods are determined by type of item. Smaller items tend to ship FedEx, and most furniture ships with full-service In-Home Delivery, which includes placement in your room of choice, assembly and removal of all packaging. Your Cart will reflect the delivery options available for your order.


FedEx Delivery

Smaller parcels will be delivered to your door Monday–Saturday. Tracking information will be provided once your order leaves our warehouse. Typical delivery takes 3–10 business days from date of shipment.

*Please note: At this time, we’re unable to provide tracking for orders shipping to Canada.


FedEx Delivery, Signature Required

Smaller parcels will be delivered to your door Monday–Saturday. Tracking information will be provided once your order leaves our warehouse. Typical delivery takes 3–10 business days from date of shipment.

*Please note: If you choose this method, someone must be present to sign at time of delivery.


Threshold Delivery

Larger parcels will be delivered over your threshold unless destination is a multi-unit building, in which case they will be left inside building entrance, not at your door. Typical delivery takes 1–3 weeks from date of shipment within the contiguous U.S. Includes an appointment with a 4-hour delivery window coordinated by an agent. Excludes unpacking, assembly and removal of packing materials.

*Please note: Deliveries to remote areas without highway access may take longer than usual.


In-Home Delivery

Larger parcels will be delivered into your space and placed as specified. Typical delivery takes 1–3 weeks from date of shipment within the contiguous U.S. Includes an appointment with a 4-hour delivery window coordinated by an agent, unpacking, assembly, placement in your room of choice and removal of packing materials. Excludes wall mounting, electrical work, structural changes, assembly of shelving and removal of non-HAY items. This method is sometimes required for select items subject to damage due to their size, weight or fragility.

*Please note: Deliveries to remote areas without highway access may take longer than usual.


In-Home Delivery, Time-Specific

Larger parcels will be delivered into your space and placed as specified. Typical delivery takes 1–3 weeks from date of shipment within the contiguous U.S. Includes an appointment with a 2-hour delivery window coordinated by an agent, unpacking, assembly, placement in your room of choice and removal of packing materials. Excludes wall mounting, electrical work, structural changes, assembly of shelving and removal of non-HAY items. This method is sometimes required for select items subject to damage due to their size, weight or fragility.

*Please note: Deliveries to remote areas without highway access may take longer than usual


Do you ship to Canada?

Yes. Shipping charges include all freight, duties and broker and clearance fees. We cannot expedite delivery to Canada. For FedEx and Threshold Delivery to Canada, allow 3–4 weeks from date your order is placed. For In-Home Delivery, allow 4–5 weeks.

*Please note: At this time, we’re unable to provide tracking for orders shipping to Canada.


Do you ship to other international destinations?

Our items are designed and packaged for delivery within the contiguous U.S., Alaska, Hawaii, Puerto Rico and Canada (limitations apply). We do not offer shipping or freight forwarding to international destinations other than Canada; however, we can ship to a domestic freight forwarder of your choosing for international delivery.

*Please note: Freight forwarder quotes and commercial invoices cannot be procured by HAY. Also, we assume no liability whatsoever for any freight forwarder. We’re unauthorized to ship HAY items we know are destined for foreign locations other than Mexico and the Caribbean. Finally, we cannot ship to any PO boxes, APO/FPO/DPO (Air/Army Post Office, Fleet Post Office or Diplomatic Post Office) destinations or hotels.


When will my order ship?

Most small-parcel in-stock items ship from our distribution center within 1–5 business days and are delivered Tuesday–Saturday via FedEx Delivery. Select items ship from our manufacturers.

*Please note: Shipment dates on all orders are estimated, not guaranteed.


Do you offer expedited shipping options?

Prior to placing an expedited shipping order, contact your local HAY Store or call 833-849-3025 or email Customer Service at service@HAYus.com. Most small-parcel in-stock items can be ordered with FedEx Next-Day or 2-Day Delivery at an additional cost. Some items may be excluded due to size, weight or fragility. Orders shipping to Alaska, Hawaii, Puerto Rico or Canada also do not qualify.


Can I choose my delivery date and time?

Delivery dates are offered based on your location and availability. Our carriers will do their best to accommodate you. For an additional fee, please select In-Home Time-Specific Delivery as a shipping option, and an agent will arrange a 2-hour delivery window.


How do I know if my building requires a Certificate of Insurance (COI) prior to delivery?

Many high-rise and apartment buildings require a Certificate of Insurance prior to any delivery. To facilitate smooth delivery, it’s best to contact your property management in advance to verify COI requirements. Once you’ve done so, please call 833-849-3025 or email Customer Service at service@HAYus.com or your local HAY Store.


What if I'm unable to receive delivery when its ready?

If you know at time of order placement that you will not be able to receive delivery as scheduled and need to delay, please call 833-849-3025 or email Customer Service at service@HAYus.com.


When do storage fees apply?

We allow 10 calendar days for you to accept your order without fees, after which you’ll begin to incur daily storage fees of $10 per day, per order. After 30 days, your order will be returned back to our warehouse, and you’ll be refunded for the merchandise, less applicable return shipping costs, restocking fees and storage charges. To avoid any additional charges, please work with our delivery agents to schedule an appointment within that 10-day period. If you’ll be unavailable to accept delivery for an extended period of time, or if you have any questions, please contact your local HAY Store, call 833-849-3025 or email Customer Service at service@HAYus.com.