Privacy and Security
What information does HAY collect?
When making a purchase through our Site, we collect your name, billing address, phone number, e-mail address and credit card information, in order to process your order. Therefore when you visit our Site to place subsequent orders we can save you time by providing your previous account information for you. If you request a catalog, we collect your name, mailing address and e-mail address. Once we have collected an email address, we send our weekly email newsletter informing you of news and our special product offers. You are welcome to visit our Site without providing any of this information; however, we are unable to process an order or send a catalog or newsletter without the requested information.
How does HAY use the data it collects?
We use the Data collected from you primarily to process and fulfill your orders, to notify you of the status of your orders, to send our weekly e-mail newsletter, or to send you targeted marketing information, special product offers, catalogs or other information that we believe might interest you. In every such e-mail, we will have instructions on how to unsubscribe and avoid receiving any future e-mails from us. Please see our Opt Out Policy section below.
We also may combine information you have provided to us in communications offline – such as information related to your catalog subscription and orders – with the Data you have given us online, to provide a more customized experience for you when you visit our Site.
Communications from HAY to you
We may contact you by e-mail to respond to customer service questions you have submitted, or to address a problem affecting your use of the Site, or to send you a confirmation message upon completion of the account registration process.
With whom does HAY share information?
As part of our commitment to your privacy, HAY adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We periodically make information, including aggregated information, available to selected third parties, including but not limited to those who share information for direct marketing purposes. You may instruct us not to share information with third parties by calling us at 833-849-3025, emailing us at service@HAYus.com or writing to us at:
711 Canal St., 3rd floor
Stamford CT 06902
HAY does not make your email address or phone number available to third parties.
Notwithstanding any other provision, we may also engage a third party partner for the purpose of identifying users and delivering to them interest-based content and advertisements. We may share information about you with our partners such as a non-human-readable form of your email or other identifier to ensure the security of your information. Our partners also may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine our personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. To opt-out of BouncePilot’s services, please click here. To opt out of LiveRamp’s services, please click here. To opt-out of third party cookies, please click here. To opt-out of the use of your mobile device ID for targeted advertising, please click here.
How Is Your Information Protected?
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.
Correcting and updating your information
Users of our Site are able to modify their account information, such as shipping and billing addresses, each time they place an order with us.
Links to other sites
HAY contains links to other sites not affiliated with HAY. These sites have their own policies and practices with respect to online privacy, and HAY cannot be responsible for the privacy practices of these unaffiliated web sites.