As we monitor the impact of coronavirus (COVID-19), we are offering this constantly updated resource as a means of communicating the precautions that HAY is undertaking to ensure the safety of our stores, employees and customers. We’re here to help...we’re all in this together.
Open for business: Costa Mesa
Open for in-store appointments: Portland
Curbside pickup available: Chicago, Costa Mesa and Portland
We kindly ask that if you are visiting a HAY store or picking up a purchase, you wear a protective face-mask. Our associates are taking extra steps to fulfill orders safely. They are required to regularly sanitize and wash their hands, wear protective face-masks, and wear gloves while handling your purchases. Our store is being cleaned and sanitized on a more frequent basis.
To reach your local HAY Team, please call our Chicago, Costa Mesa and Portland locations during business hours.
There are other ways to connect with knowledgeable HAY Team Members who can help you place orders or answer any questions concerning our products.
Email us: TalkToHAY@hayus.com
Speak with our Customer Service team during business hours: 833-849-3025
Chat with our Customer Service team: Click the chat icon in the lower right hand corner of the page to chat with us. If no chat icon appears, our representatives are not online, and we recommend that you email us instead.
At our fulfillment and warehouse facilities, our packers and pickers are tacking extra steps to ship your products safely. They regularly sanitize and wash their hands and wear gloves while handling your products and shipments.
As we navigate this rapidly changing time you may experience delayed delivery times; we thank you for your patience and understanding. Want to know more information on your delivery? Please call 833-849-3025. We’re standing by.
Freight carriers are delivering to every market domestically but are changing policies and procedures daily that may affect distribution. In some markets we are unable to offer threshold and in-home delivery at this time, but we can coordinate with the customers to deliver product to their door.
At HAY North America’s corporate offices, we’ve restricted employee travel (both internationally and domestically) since late February. We are currently working from home, as a team, to help you navigate all of your HAY-related needs.